Butcher’s Guild would like to provide you with some key points in our official Customer Service Policy. Our goal here is to deliver the exact quality product you are expecting 100% of the time.
We pride ourselves in bringing you the highest quality of product, but we understand customer satisfaction is of utmost paramount. We will aim to refund your order with a store voucher when satisfaction is not met by our products or service.
If you are not completely happy with your order, please contact us. Due to the perishable nature of our product please call us at 604-599-7345 during store hours or email us at [email protected]. You can request returns for fresh items within 48 hours. Our customer care team will ensure we make things right. We will aim to process requests as soon as possible. Please have your store receipt handy.
We will examine the items to see if you are eligible for a store credit, refund, or exchange. If deemed eligible, you will be notified within a reasonable timeframe. Only regular priced items are refundable. Sales items and frozen items are non-refundable and non-exchangeable.
We thank you for your attention to these terms. We appreciate your business and always strive to bring you our best.
Butcher’s Guild Customer Care Team